Privacy Policy

1. Introduction

TuneGains ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tunegains.com and use our services.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

TuneGains is the data controller for the personal data we collect. You can contact us at:

• Email: privacy@tunegains.com
• Website: tunegains.com/contact

3. Information We Collect

3.1 Information You Provide

Data Type	Purpose	Legal Basis
Name, Email	Account creation and communication	Contract performance
Company Name	Account personalization	Legitimate interest
Payment Information	Processing subscriptions (via Stripe)	Contract performance
Website Domain	Widget licensing and validation	Contract performance

3.2 Information Collected Automatically

• Usage Data: Pages visited, features used, widget interactions
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, referring URLs

3.3 Information from Third Parties

We may receive information about you from Stripe (payment processor) related to your subscription status and billing.

4. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our Service
• To process your subscription and payments
• To send you service-related communications
• To provide customer support
• To improve our Service
• To detect and prevent fraud
• To comply with legal obligations

5. Data Sharing

We may share your information with:

• Stripe: For payment processing (see Stripe Privacy Policy)
• Service Providers: Hosting, analytics, and email services
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal data to third parties.

6. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Account data: Duration of account + 6 years (for tax/legal purposes)
• Usage logs: 24 months
• Email communications: 3 years

8. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Rights related to automated decision-making: Object to solely automated decisions

To exercise these rights, contact us at privacy@tunegains.com. We will respond within one month.

9. Cookies

We use cookies and similar technologies. For detailed information, please see our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data
• Regular security assessments
• Access controls and authentication

11. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

14. Contact Us

For any questions about this Privacy Policy or our data practices:

• Email: privacy@tunegains.com
• Website: tunegains.com/contact